Refund and Returns Policy

Thank you for shopping with us. Please read our Refund and Returns Policy carefully before placing your order.

1. No Change-of-Mind Returns

All confirmed purchases are final. We do not accept returns, exchanges, cancellations or refunds for:

• Change of mind;
• Incorrect product or quantity selected by the customer;
• Personal taste or preference;
• Products that do not provide the results expected by the customer; or
• Failure to follow the recommended storage or consumption instructions.

The effects and experience of consuming the product may vary from one individual to another. We do not guarantee any specific health result or outcome.

2. Damaged, Leaking or Incorrect Products

Please inspect your parcel immediately after receiving it.

Contact us within 24 hours of delivery if:

• The bottle arrives broken, leaking or severely damaged;
• You receive the wrong product; or
• The quantity received does not match your confirmed order.

Please provide:

• Your full name and order number;
• Clear photographs of the parcel and product;
• A photograph of the shipping label; and
• An unboxing video showing the parcel being opened.

Claims submitted without sufficient evidence may not be approved.

3. Products That Cannot Be Returned

For hygiene and food-safety reasons, products that have been opened, used, consumed or had their seal removed cannot be returned, except where the product was already damaged, defective or incorrect when delivered.

Minor dents or damage to the outer packaging that do not affect the product’s safety, quality or usability are not eligible for a refund or replacement.

4. Assessment and Resolution

Every claim will be reviewed individually. Once approved, we may offer an appropriate resolution, such as:

• Replacement of the affected product;
• Store credit; or
• Full or partial refund, where appropriate.

The available resolution will depend on the circumstances of the claim and applicable Malaysian consumer protection laws. The Consumer Protection Act 1999 provides consumers with remedies relating to goods that fail required guarantees, so the policy should not state that refunds are prohibited under every circumstance.

5. Refund Processing

Where a refund is approved, it will be processed through the original payment method or another agreed payment method.

Processing time may vary depending on the payment provider or financial institution. Original delivery fees are generally non-refundable unless the claim resulted from our error or the product arrived damaged or incorrect.

6. Return Shipping

Do not return any product without first contacting us and receiving confirmation.

Where the claim is approved due to an incorrect or damaged product, return-delivery arrangements will be communicated to the customer. Unauthorised returns may not be accepted.

7. Contact Us

For refund, replacement or order-related enquiries, please contact us through the contact details provided on our website.

Please include your order number in all communications.